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Shipping & Returns

Returns Policy

Your complete satisfaction with our product is guaranteed, items may be returned or exchanged within thirty days from the date of shipment. Online purchases cannot be returned to a store location. This policy refers to online purchases only, for in store purchase please refer to the in store posted policy. 

Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Sheiban Jewelers), or damaged in any way cannot be accepted for return; you must also include all product documentation.
The following reasons will void the 30 day return policy:

  • If a diamond is set in a Semi-Mounting by anyone other than Sheiban Jewelers
  • If the piece has been worn
  • Any special orders, or custom designs
  • Any head changes
  • Any product missing the original sales receipt is non-refundable and non-exchangeable
  • Custom made and or altered
  • Custom engraved items

*Our Returns Policy does not apply to the following items:

  1. International returns.
  2. Non-USD currencies.
  3. Item(s) shipped over 30 days ago.
  4. Individual purchases over $500.
  5. Exchanges, repairs, or resizing.
  6. Items that became damaged or defective after delivery.
  7. Engraved items 
  8. Rings purchased as part of our trade up program
  9. Designer Engagement Rings, Designer Wedding Bands, Designer Jewelry, and Custom made items (custom orders) are not eligible to return.*

"Designer" is considered any item that we sell made by Tacori, Verragio, Simon G, Michael M Elma Gil, JB Star, Christopher Designs, DeHago, Kabana, Breuning, Belle Etoile, Swarovski, William Henry, Movado, Movado Bold, and Rado.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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