Shipping and Returns Policy

SHIPPING POLICY

At Sheiban Jewelers, we provide fast, secure, and convenient processing and shipping on all items purchased from SheibanJewelers.com. We understand the importance of ensuring your items arrive safely and promptly, and we offer a range of shipping options to meet your needs.

Shipping Costs:

Shipping Upgrade Options:

• Orders from $0 - $500: Upgrade to 2 day shipping for $30
• Orders from $501 - $5,000: Upgrade to overnight shipping for $100 
• Orders over $5,000: Upgrade to overnight shipping for $250

Pick Up:

If you prefer to pick up your order in person, it's free of charge.

APO/FPO Shipments:

We offer free USPS Priority Mail shipping for APO/FPO shipments.

Processing Times:

Please note that shipping time is exclusive of the time required for order processing. Orders are processed from Monday through Friday, excluding holidays.

Custom items, such as Tacori engagement rings and wedding bands (2 to 3 weeks) and Verragio engagement rings and wedding bands (4 to 6 weeks), are hand-crafted to meet your specifications. These items may take 2 to 6 weeks for custom making before processing for shipping.

ONLINE RETURN POLICY

Return shipping must be authorized in advance and accompanied by a Return Authorization (RA) Number. The procurement of an RA Number and the cost of shipping are the responsibility of the customer.

Items purchased from the Site may be returned or exchanged within Thirty (30) days from the date of shipment. Merchandise must be unused, unworn, unaltered, and in the original condition, accompanied by the original packaging, instructions, and warranty documents. Online purchases cannot be returned to a store location.

This policy refers to online purchases only and is not applicable to in-store purchases. For in-store purchases, please refer to the in-store Return Policy.

The Thirty (30) day Return Policy is void, and items cannot be returned if Sheiban Jewelers determines, in its sole discretion, that any reason or reasons exist that void the Return Policy, including but not limited to the following:

• If the item is set in a Semi-Mounting by anyone other than Sheiban Jewelers.
• If the item has been worn.
• If the item is a special order or custom design.
• If the item is custom-made.
• If the item is altered in any way, including but not limited to sizing of watches or rings.
• If the item is custom engraved.
• If the item has been changed in any way.
• If the item became damaged or defective after delivery.
• If the item is returned from an international location.
• If the item is purchased in funds other than United States Dollars.
• If the item is purchased as part of our Trade-Up Program.
• If the item is a custom order engagement ring or wedding band sold by Sheiban Jewelers but made by outside manufacturers, including but not limited to Tacori, Verragio, Simon G, Michael M, or Christopher Designs.

Please call 440-238-0616 to obtain a Return Authorization (RA) Number. Items will not be accepted for return without an RA Number. You are responsible for payment of any return shipping. You are responsible for securing, sealing, and properly packaging the item for safe, damage-free return. Any damage incurred during return shipping is at your risk and at your loss. Sheiban Jewelers is not responsible for damage incurred to items during, before, or as a result of return shipping or packaging.

Return items must be addressed to:

Sheiban Jewelers, Inc. Attn: Online Returns 16938 Pearl Rd. Strongsville, Ohio 44136

If you have any questions or require further assistance regarding our shipping and returns policy, please don't hesitate to contact us.